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Operations

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Our Operating Model

A secure, governed, and scalable operating model designed for dependable finance delivery.

Avantage Partners operates through a structured delivery model built to ensure consistency, control, and accountability across all client engagements. Our operating framework focuses on predictable execution, strong governance, and data security, enabling clients to offshore finance processes without losing visibility or control.

Delivery Structure

Each client engagement is supported through a dedicated delivery structure designed to balance efficiency with continuity.

Key elements:

  • Dedicated client delivery teams (pods) with defined roles
  • Built-in redundancy to ensure uninterrupted service
  • Clear responsibility and ownership at each level
  • Leadership oversight across delivery and quality

Outcome:

Continuity of service without dependency on individuals.

Client Onboarding Framework

Our structured onboarding ensures seamless transition, operational clarity, and scalable finance operations.

Kick-off & Scope Alignment

Define scope, governance, timelines and expectations.

Process Mapping

Document workflows and operational structure.

Knowledge Transfer

Structured transition with validation.

Go Live

Full deployment and optimisation.

Governance & Oversight

Strong governance is central to Avantage’s operating philosophy.

Governance framework includes:

  • Defined review and approval mechanisms
  • Regular performance and quality reviews
  • Clear escalation channels
  • Leadership involvement in oversight and resolution

This ensures transparency, accountability, and alignment with client expectations.

Security & Data Protection

Data security and confidentiality are non-negotiable. Avantage operates from a controlled delivery environment with measures designed to protect client data and financial information.

Key controls include:

  • Role-based system access
  • Controlled physical access to delivery areas
  • Process-driven data handling protocols
  • Monitoring and audit trails aligned with client requirements

Security controls are reviewed periodically and aligned with client expectations and contractual obligations.

Process Discipline &
Documentation

All client processes are supported through documented SOPs and checklists.

This ensures:

  • Consistent execution
  • Faster onboarding of resources
  • Reduced operational risk
  • Business continuity despite team changes

Documentation is treated as a living artefact and updated as processes evolve.

Performance Tracking &
Quality Control

Delivery performance is monitored through defined metrics and quality checks.

Performance management includes:

  • SLA and turnaround time tracking
  • Accuracy and exception monitoring
  • Periodic quality reviews
  • Root-cause analysis and corrective actions

The objective is continuous improvement rather than reactive issue management.

Collaboration & Communication

Clear communication structures are established for every engagement

Performance management includes:

  • Defined points of contact
  • Regular status and review calls
  • Structured escalation mechanisms
  • Transparent issue tracking

This ensures alignment across onshore and offshore teams.

Operating Model Summary

Avantage’s operating model is designed to deliver predictability, control, and confidence at scale.

By combining disciplined processes, secure infrastructure, and leadership oversight, we enable clients to offshore finance operations without compromising governance or data security.

Discuss Our Operating Model

If you would like a detailed walkthrough of our operating framework and controls, we’d be happy to discuss your requirements.

Request an Operations Walkthrough